June , 2020
We thought May was a record busy month here but June has even stepped that up a notch! Normally this should be a good news item as we all want ebikes to take off. However, it also means that in spite of careful inventory planning and increased staffing levels earlier this year, we're still having a difficult time keeping up with this activity. We're currently receiving 250-300 emails a day which is more than our capacity to answer, and many items that we thought would be in good supply are fast running out of stock.
We're doing what we can to stay caught up, to bring on more staff, and to expedite stop-gap inventory supplies. And in the meantime, we appreciate your patience as our email response time is slower than usual, and orders are sometimes taking a week or more to ship out as we work through the queue.
We would also like to remind our local customers that we are still committed to contact-less order pick-ups and are not accepting unscheduled visits. Please continue to place your orders online and we will contact you when the order is ready to collect.
Efficiency Presentation - Sun Jun 21st
In spite of all this busyness, we will still be going ahead with the next installment in our live seminars to spread in-depth knowledge of different aspects of ebike technology. But we will be dropping the frequency of these from every 2 weeks to once a month. The focus of our upcoming presentation will be all about motor and system efficiency, and will start this Sunday at 10am PDT. Tune in if you feel like geeking out! This talk will get a little nerdy.