What we collect
We may collect information about you during customer account creation and order processing. Normally this would mean things such as name, address, email, phone number etc. We may also collect information about your web session via cookies - this normally would include customer ids (if logged in), products recently looked at, search terms etc.
What do you we use your information for?
We use information collected from our website:
To process orders - we use information provided during orders to enable us to successfully process your order. Normally this includes order shipping, creation of customer accounts, support by email or phone, and payment.
To improve our products and services or website experience - we may use collected information such as address to improve our products and services or website experience.
To notify you of contests or promotions - if you provide us with an email address we may occasionally use this to contact you regarding contests and/or promotions. This is rare however and normally our homepage would be the place for this.
How do we protect your data?
We are committed to ensuring the security of your data and we use a variety of methods to ensure that it is kept secure and undisclosed - this includes things such as TLS (formerly SSL) for our checkout process and password encryption.
Do we disclose any information to third parties?
We will never disclose (sell, trade or otherwise) your information to third parties. The one exception is during the checkout process your payment information may be passed to our payment processor so that your credit card payment can be securely processed.
While browsing our website you may find links to external websites, normally for things such as product specifications or just general interest. Please note that external websites may have different privacy policies to ours and it's always best to check the policy of the website you are visiting if you want about what information is being collected.
Grin Technologies (ebikes.ca)
1290 Odlum Drive
Vancouver, BC V5L 3L9