Purchasing

There are several ways to go about purchasing your order:

1. Select your items on the online store and then use the "checkout" option to pay through the website.

If you know exactly what you want then you can just select it on the online store, fill out your billing and shipping details on the checkout page and then proceed with payment by Visa, Mastercard or Paypal. Your order will be automatically processed and unless we notice something that might need changing or have a particular question your order will ship out as soon as possible and you'll receive a shipment notification by email.

2. Email us at sales@ebikes.ca with the items you want to purchase.

If you need detailed guidance for your build or just have a quick question about one of our products then it is best to send an email to us and let us know what you'd like to purchase. We'll help as best we can and then we can proceed with payment for your order via our online website.

3. Call us or come by our shop??

If you are unable to email then we do maintain a phone line as well. During the current situation to reduce the spread of Covid-19 we've setup our phone lines so that you can leave a message and one of our staff working remote will be able to call back during our nominal store hours and can help you through order placement and product selection. Our shop space is not available for in person visits during this period.

If you are stuck and need some help with your order, it is best to email us first. We try to respond to all emails within 2 business days (we are closed on weekends). If you need to speak to someone, give us a call during store hours. Please note, though, that our two phone lines are frequently busy so again email is the best way to get in touch.