Business during Covid-19
Needless to say this past week saw a very rapid change in the ground situation for Covid-19 response around the world, and we're in full support of all the preventative measures being taken to reduce the foothold that it gains here.
What we are doing
We are going to try and keep Grin's online business fully operational to continue delivering ebike conversion parts around the world, but many of our staff will be working from home and we will be keeping the number of people at our shop to a minimum. For the time being:
1) No more visit appointments
We will cease doing in-person consultations at our shop. We will only be allowing visits from people who have pre-paid orders that are ready for pickup, and we'll have your items in a box by the front door when you've been notified that the order is ready. Updated to reflect our latest procedures
2) Reduced Phone Availability
We will try to have one person available for phone support down from our normal 3 lines, which means we ask you to leave that phone line open for those who strictly need it and cannot use email due to vision or technical issues. Otherwise all correspondence (sales questions, technical questions, order updates, troubleshooting/support) will be directed over email.
We thank you for your understanding on these two points and hope that people are doing well and staying healthy. All health concerns aside, for those not affected a short-term pause in all the long distance travel, commuting, and big events may end up being good for the soul and for general perspective. Stay positive, go for bike rides, fix things up around the house, our busy lives can use the occasional reset.