|On Wednesday we had our first set of orders picked up by Canada Post at our new location.||There's not much left to do at our old 950 Powell Street address other than playing trapeze in the giant empty warehouse.|
We're happy to announce that the major hurdle of moving is now over and we're able to start catching up on all the orders, shipments, and emails that have accumulated in the past 2 weeks. Thanks for all of your patience and encouragement as we weathered some small disruptions for a big leap forward.
Here are a few notes on our current fulfilment status:
- Basic orders that don't require setup and programming, wheelbuilds, or tested batteries have been flying out the door as our shipping department is chipping away at the backlog
- We are still on track to resume wheel lacing services and shipping complete kits at the start of February
- The shop is not open for retail visits but we are resuming the scheduled in person pick-up of prepaid orders for local customers
- Our sales/support team has been working away at emails and phone calls on a priority basis. There are still many emails going back 10 days or more and we will keep working hard to get caught up
We're excited about 2021 and hope that you are too. Things have been moving fast preparing and renovating our new shop space, and while we didn't have much disruption during the holidays that's going to change in the weeks ahead:
Full Shutdown: Jan 18th - 24th
In the 3rd week of January we will be closed completely while we actually move the entire contents of our operation. There won't be any shipments, emails, or phone support as all our staff will quite literally have their hands full.
Limited Shipments: Jan 25th - 30th
In the final week of January we should be able to resume shipping basic parts orders from the new location, but not the more complicated conversion kits with wheelbuilds etc. Our sales team should be mostly setup in their new offices for phone and email support but we will not be able to do RMA processing or in-store visit.
Back in Biz: Feb/March
By early to mid February we should be all geared up to resume shipping full conversion kits, do custom wheelbuilds, process RMA's, and offer in person order pickup. Most of our manufacturing will be up and running and we'll be turning the cranks of our machinery to make things happen on a whole new scale.
We can't wait to show off the new digs from which we'll be proudly serving you for years to come, so stay tuned, mind the near-term disruptions, and have a wonderfully happy new year!
We’ve got another two popular hub motors updated to be compatible with our L1019 connector standard.
First in this list are the front geared eZee motors. Our latest batch includes an internal 6 pole speed sensor and thermistor just like the GMAC motor, and has a side plate updated with O ring seal for better waterproofing too. This lets us offer the eZee hubs in our ready-to-roll package with a Baserunner motor controller and finally brings a high torque freewheeling geared drive to our RTR collection.
We have these available prebuilt in 20”, 24”, 26”, and 29” wheel sizes and also as unlaced hubs for custom wheelbuilds. (There are also still a number of our original Anderson terminated eZee hub motors left on heavy discount for those bargain shopping.)
The second motor to get this upgrade is the unique TDCM hub with 5 speed internal gearing. This direct drive hub motor fills a unique roll at converting bikes that don’t have a rear derailleur. You get a 5 speed Sturmey Archer IGH for your pedal drivetrain and a direct drive hub motor for the electric drive all in one wheel. Now that we have these motors reworked with an L10 plug they too are available in our convenient RTR kits with a downtube battery, as well as DIY kits for use with 3rd party packs.
This year has been full of surprises and challenges and has forced us to 'grow up' a little faster than anticipated. That goes to our physical space too, and as we approach the end of our lease at 950 Powell Street we're pretty much bursting at the seams. What seemed massive and spacious 5 years ago is now a big constraint.
Sooo, we've taken the bold step to relocate at the start of next year to a much larger shop just a few km away in East Van:
While the move won't be until late January, we're mentioning this now because many of our key staff are actively involved in the layout and preparation and may not be available for special requests in the same capacity as before. Our ability to fulfill regular order and support should not be affected and we look forward to serving you efficiently all through the holiday season.
Happy American Thanksgiving everyone. There is still a long way to go but we have been chugging away at fixing many issues with our new website over the past month. In addition to this blog post now showing photos again, we also have embedded videos working!
This timing is good since we're started releasing a steady stream of new videos filmed over the year which we've only now had the time to finish editing.
That includes videos on the disassembly of the RH212 direct drive hub motors:
The installation of our front hub motor Brompton ebike kits:
The installation of the 24 pole mini PAS sensor:
As well as the ERider T-9 Torque Sensor:
Plus an updated summary of the V2 Grin All Axle Hub fork inserts:
Along with an installation video for fitting the All Axle front hub to a bicycle:
And finally, for something a little out of left field we used an All Axle hub motor powering a 25 foot sailboat through direct replacement of an inboard diesel engine!
We have many more video releases in the queue so feel free to subscribe to our channel if you want. It's guaranteed to be all solid content, with no ads, no embellishment, and (we've heard you) no excessive background music either :-)
Hey everyone, as you can see the new website is up and running in a functional state, but not yet a very refined state. We've prioritized the work to ensure that the store page is fully functional with an accurate inventory count, and that existing customer accounts should still work with full order history when you logged in. If you are having issues with your account then please send us an email. For customers in Canada, please be sure to manually set the store selector to the Canadian store view as the geolocation feature isn't yet working correctly.
As you can tell many visual aspects of the migration took a back seat and are going to take a couple more weeks to straighten out. So if you notice images that look out of whack, videos that aren't showing up, and layouts that seem a little questionable, we know! It's going to take a while for us to rejig everything for this new platform and we thank you for your patience while we chip away at it.
From Canada, we wish everyone a happy thanksgiving long weekend. We'll be back shipping orders on Tuesday.
Hello everyone. The time has come! We are going to be migrating our website to a new system and doing a full shop inventory over the next couple days. During this time period we're going to disable all new orders from the web store in order to ensure as seamless a transition between the old and new system with all historic order data properly ported over.
As of 2pm PST today the checkout process is disabled on our store site, but you our simulator tools will stay active and other content is still accessible. At some point tomorrow you should see a new but similar version of the ebikes.ca live, and a day or two after that we expect to enable orders once again.
Thanks for being patient with us through this transition period and we look forward to seeing you on the other side.
We're glad to say that all the hard work of our manufacturing and shipping teams has paid off after the end-of-summer catchup. Our order queue and shipping lead times for most products are back to regular pre-covid era, even though our volumes remain just as high.
With that under our belt we have yet another big reorganization to brace for next week. We'll be performing the migration of our website to a new and more modern platform on Thursday October 1st. We're expecting a 1-2 day period when the new www.ebikes.ca site will be live but order checkouts will be temporarily disabeld. This will allow us to carefully check the stability, security, and functionality of all aspects of the page before opening it up to payments order processing.
We thank you once again in advance for your patience while we sort through these upgrades! Forwards we go.
After a succesful summer of field testing we're glad to have a pair of geared hub motors from Shengyi added to our catalog. These motors have the same quiet helical gears that everyone loves about the Bafang G310/G311 motors, but are in a slightly larger size level and power class. Many customers were pushing the G31x's a little beyond their capability and we think the SX1 (front) and SX2 (rear) hubs will do a great job of fitting that gap between the small Bafang's and much more powerful motors like the GMAC. The front SX1 motors are in stock now, and the rear SX2 hubs should be in early October.
One feature we're proud to deploy in these hubs is a combined speed AND temperature sensing in the Z910 motor plug which is compatible with our latest Baserunner controllers. As long as you have a kit with a V3 Cycle Analyst, you can comfortably see the motor temperature on your display and push the power limits without the risk of fried windings. We're aiming to make this feature standard in all of our new geared motors with the Z910 connector.