Grin Operations Update

As the situation with COVID-19 unfolds, we are adapting in order to provide high quality ebike conversion components and ebike accessories, while keeping our entire crew safe and employed.

Sales and Support

At the moment our sales and support staff are working exclusively from home and are not at the Grin facility. While we always prefer email communication whenever possible, we have setup a remote system to allow the sales team to call back those of you who are unable to email and leave us a phone message instead.

Local Pickup

Although the storefront is fully closed, our shipping department is still allowing local order pickups for the time being. Local orders need to be placed and paid online first, and then we will notify by email when the package is ready for scheduling an appropriate collection time. This is strictly a package pickup service, we will not have the ability to modify the orders or provide any sales assistance you may be used to. 

RMA Processing

We will continue to do our best at providing all the troubleshooting and warranty support to keep your ebike setups up and running; there is no better way to stay fresh and healthy during this time and the roads have never been less congested. However we cannot process any in-person visits to the shop, and our turn-around time for items that need repair work is currently much longer than normal given the remote work situation. We will address each situation on a case-by-case basis to sort an appropriate resolution given the circumstances.